I had a Zoom call with a client last week. I recorded the call. Our client was frustrated because they’d spent a lot of time getting their processes written up but they weren’t implemented, they weren’t being used.
I asked if I could record the call because it is an issue experienced by at least 90% or more of the businesses we speak with who are trying to get their business Process Dependent.
How do you implement?
- How do you enroll your team in this new way?
- How do you get your people to follow your processes?
- How do you keep those processes current?
The video above is the recording of that call – my candid conversation with our client about why most businesses fail to implement their S.O.P.’s and what to do about it. (It’s a one-sided conversation – I only recorded my part of the conversation to keep the client anonymous.)
I’m speaking about process implementation using the metaphor of a 3 legged stool;
- You need great people – your TEAM
- You need documented instructions for training and management – your PROCESSES
- And the 3rd leg is CULTURE – The way you do it there…
If you don’t have all 3 legs, the stool, your business, can’t stand alone, independent of you and your key people.
There are 6 key processes I list in the call;
- Recruiting and Hiring
- On-Boarding and Orientation
- Training
- Evaluations
- Manager Meetings
- Task Delegation
I hope you enjoy this rather candid and scrappy conversation and the link will also give you some information on a Process Implementation Workshop that we’re running in October.
If you’re having challenges getting your processes implemented, you might want to check it out.
Please, leave me a comment below. I respond to every comment we receive and I appreciate hearing your thoughts.
– Michael Mills
