From: "Paul Van Alstine"
To: "Shannon Brodie"
Subject: Thanks for all the work

Dear Shannon -

Thanks for all the help today and in the last couple of months. We really appreciate working with you. I cannot tell you how much what you have been doing for us has been helping to move things forward.

Please feel free to pass this on - you and the TouchStone Business System have been adding a confidence, a predictability, and a feeling of inevitability that we will reach our objectives.

We did not have this before - we had a lot of theory but not a lot of practice.

Paul and Jen